Terms & Conditions

Terms and Conditions

General web and e-shop terms and conditions

Please read these carefully, if you have any doubt or suggestion you can contact us always through info@maritamoreno.com we'll be glad to help you.

These terms and conditions apply to all orders placed by the client with us at www.maritamoreno.com, by placing your order you enter into an agreement with us and accept our terms & conditions.

Marita Setas Unipessoal Lda reserve the right to modify these terms and conditions any time.

Company information

Marita Setas Unipessoal Lda
NIPC: 513559770
Av. Das Cruzes, 630
4535-011 Lourosa
Portugal

Trademark

Marita Moreno is a trademark may not be used in connection to any product or service that is not a part of Marita Moreno, and in any way that is likely to cause confusion among customers, or in any manner that discredits Marita Moreno

Placing orders

For Marita Setas Unipessoal Lda on-line shop you have to register as a user on our website and complete the fields in the login section.

Marita Setas Unipessoal Lda does not take any liability in any form for mistakes, omissions or errors given by the user.
when your account has been created, you will have access to a menu with options.
to place your order, please select the products and quantities you wish to purchase and add them to the basket.
you can review your basket before completing your order.

To complete your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data.

After formalizing this step you will receive an electronic mail confirming from us the acceptance of the order.

Marita Setas Unipessoal Lda will supply the products subject to their availability.

If the products are available, you will receive an automatic e-mail providing information regarding the preparation of your order.

If it were impossible to supply the products included in the order made for any reason, Marita Setas Unipessoal Lda will give you information about alternative products with similar features, quality and price, reserving you the right to accept the replacement product that Marita Setas Unipessoal lda offers you.
If you are not interested in the product offered by us, we will proceed to refund any amount which you have paid.


Guarantee of our products

All the products supplied by Marita Setas Unipessoal lda. have the guarantees demanded by current legislation in the sphere of consumers and users.

This guarantee will only be effective if you keep the document or supporting document for the purchase given you by us.
Users are hereby informed that the pictures of the products offered on our website are only for illustration purposes and meant as a guideline, thus possibly differing from the original.
Descriptions and illustrations of the items offered over the www.maritamoreno.com website are not of contractual nature but merely informative.

in the event of an item having any flaw or defect during the guarantee period, you must immediately inform us of this by sending an e-mail to info@maritamoreno.com in order for us to be able to manage the incident properly as soon as possible.


Payment

We accept credit cards and PayPal as payment methods. Our payment methods are secure.
The security system guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information.


Prices policy & shipping

all our prices are in euros (€). the prices of the products are as specified on our website (vat included) and Marita Setas Unipessoal Lda reserves the right to modify these at any time.

shipping costs and customs duties are not included in the price.


Important information for non-eu clients


Take into account that international shipments outside the European Union, might have some additional duties fees and taxes once the shipment reaches your country.


Marita Setas Unipessoal Lda cannot control or predict these charges, it is our client's responsibility to pay any additional charges for customs clearance.


If you shop from outside of the european union, the prices visible on the website are without 23% taxes. Please take into consideration that the tax will be applied in form of duty fees once the parcel arrives at your country's customs. Apart from the tax you might be also charged for the customs procedures.


Please know that the client is responsible for all the additional fees like taxes, duties and customs fees.


We recommend to request information at your local customs office in order to calculate any eventual additional fees.


In the case you refuse to receive the order because of the unexpected additional fees, Marita Setas Unipessoal Lda. Reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.


The shipping fees will be added to your order while the check - out, and might change depends on which country your order is shipped to.

The shipping cost of your order will be automatically calculated depending on the weight of the total order.
In the chart below, you will find estimated rates according to your location. if your country is not listed or the weight of your order exceeds the ones detailed, please contact us via info@maritamoreno.com
the delivery periods are calculated from payment confirmation. preparation for deliveries takes place during working days.


Shipping fees for each country and delivery times in working days


Portugal 1-5 days by Postmail/ CTT/ Nacex - Free
Europe 1-4 days by DHL Express/ Postmail/ Nacex- 10€
USA & Canada (Orders < 280€) * Safety Shipping by DHL Express/ Postmail: 2 to 5 days 25,00€
USA & Canada (Orders > 280€) * Safety Shipping by DHL Express/ Postmail: 2 to 5 days 15,00€
Australia(Orders < 280€) * Safety Shipping by DHL Express/ Postmail: 2 to 5 days 30,00€
Australia (Orders > 280€) * Safety Shipping by DHL Express/ Postmail: 2 to 5 days 20,00€
Rest of the world (Orders < 280€) * Safety Shipping by DHL Express/ Postmail: 5 to 10 days 40,00€
Rest of the world (Orders > 280€) * Safety Shipping by DHL Express/ Postmail (Orders > 280€) 5 to 10 days 30,00€


Our delivery periods are approximate and are exempt from exceptional circumstances or force majeure causes. in the event of any such exceptional circumstances occurring, Marita Setas Unipessoal Lda will contact you as soon as possible.

Delivery times given at any time by us. will always be informative and guidelines, not being binding for Marita Setas Unipessoal Lda

the delivery of your order will be made to the address placed in your order, if for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.
Marita Setas Unipessoal Lda will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control.

We will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time.

The couriers will make two attempts at delivery to the address stated and your order will be returned to Marita Setas Unipessoal Lda after these two attempts, should they be unsuccessful. in this last case, Marita Setas Unipessoal Lda reserves the right to collect or withhold any sum due for compensation of damages which it has undergone as a result of the impossibility of delivering the goods.