Returns & Refunds Policy
Refund / Cancellation Policy
We want a happy customer so if you are not happy with your item, contact us so we can start with the return process.
Before we sent any products for our customers, we double check if the product has any damaged, so, please, as soon as you get your delivery, inspect it and if it has any damage, let us know immediatly so we can be able to manage the incident properly as soon as possible.
Marita Seta Unipessoal lda will not make any change or not accept the return of any products if the item has been used, washed, or not labelled, or has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.
Marita Setas Unipessoal lda. reserves the right to check the products carefully before agreeing to any exchange or return. We will only refund / replace products which are in the original condition as shipped.
You have fifteen (15) days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from www.maritamoreno.com.
To be able to proceed to process the return of products you must get in touch with us, so we can give you the information and documents required to go through with the return.
In any event we will supply the contact details of the transport company so that you can handle the collection of products for return with them directly.
After receiving the product, Marita Setas Unipessoal Lda. will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. the refund will be made within 30 days from the date on which you requested the return.
The rights recognized by current legislation are in any event safeguarded.